Privacy Policy

Effective Date: July  2025
Business Name: Clinique AG
Website: www.cliniqueag.ca
Contact Email: info@cliniqueag.ca

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including SMS communications.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a form on our website
  
• Schedule an appointment
  
• Make a purchase or sign up for a service
  
• Communicate with us via email, SMS, or other channels
  

This may include:

• Name, email address, phone number, and mailing address
  
• Payment information (processed securely through third-party processors like Stripe or PayPal)
  
• Any other information you provide during interactions
  

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2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
  
• Send appointment confirmations, reminders, and follow-ups
  
• Respond to inquiries and provide customer support
  
• Send promotional messages or marketing communications (only if you opt in)
  
• Comply with legal obligations and protect our rights
  

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3. SMS and A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive automated text messages from us, including but not limited to:

• Appointment reminders
  
• Promotional offers
  
• Service updates
  

Consent is not a condition of purchase.
Message and data rates may apply.
Message frequency varies.

Opt-out: You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@cliniqueag.ca

We comply with all A2P 10DLC, TCPA, and CTIA guidelines to ensure responsible messaging.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only when necessary to:

• Process payments
  
• Deliver services
  
• Send marketing communications on our behalf
  
• Comply with legal obligations
  

All third-party services we use are bound by confidentiality agreements and data protection requirements.

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5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

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6. Your Privacy Rights

Depending on your location, you may have rights including:

• Accessing the personal data we hold about you
  
• Requesting correction or deletion
  
• Opting out of marketing communications
  
• Limiting or objecting to data processing
  

To exercise any of these rights, please contact us at info@cliniqueag.ca

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7. Security

We implement industry-standard measures to protect your personal information, including secure servers, encrypted communications, and regular software updates.

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8. Cookies & Tracking

We may use cookies and similar tracking technologies to:

• Enhance your browsing experience
  
• Analyze site traffic
  
• Personalize content
  

You can disable cookies via your browser settings, but doing so may affect functionality.

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9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Your continued use of our site and services constitutes acceptance of any changes.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at: Clinique AG
Email: info@cliniqueag.ca
Phone: [514-574-4636]