1. About these Terms
These Terms describe the use of cliniqueag.ca, the public website of Clinique AG. The website operator is Clinique AG, referred to here as “we” or “us.” Please read these Terms alongside any information provided for a particular website feature.
These Terms concern the website. They do not replace a treatment agreement, an individual medical assessment, informed consent to care, or any rights you have under applicable law. Simply visiting the website does not mean that you consent to treatment.
2. Medical information
The website provides general information about the clinic and its services. Its content is not an individual diagnosis, prescription or treatment recommendation. It cannot determine whether a treatment is appropriate for you.
A qualified healthcare professional must assess your circumstances and explain the proposed care, its benefits, risks and alternatives. Do not delay seeking professional advice or disregard advice you have received because of something you read on this website. Browsing the website alone does not establish a therapeutic relationship or change an existing one.
3. Contact and appointment requests
Use the clinic’s contact options for general questions and administrative requests. Before attending, make sure you have received a confirmation specifying your appointment details. Contact the clinic if anything is unclear. A request does not establish your eligibility for a treatment or replace the assessment and consent required before care.
Do not use the website, email or online forms for an emergency. If you need immediate medical assistance, call 911 or your local emergency number. For concerns following treatment, follow the instructions given by your treating professional and seek appropriate medical assistance.
Before sending medical records, photographs or other sensitive health details electronically, contact the clinic to confirm the appropriate way to send them.
4. Treatment information and results
Treatment suitability and results depend on individual circumstances. Descriptions and illustrations on the website cannot promise a particular result. Any patient example, if presented, relates to that person’s experience and does not establish the outcome another person will receive.
Treatment details, fees and any applicable appointment or service conditions should be confirmed with the clinic before you commit. These website Terms do not establish a cancellation fee, deposit, refund policy or treatment guarantee.
5. Responsible website use
Please use the website lawfully and respect other people’s rights. Do not interfere with its operation, introduce malicious software, attempt unauthorized access, impersonate someone, or submit information you are not authorized to provide.
If you contact us on someone else’s behalf, explain your role and provide only information you are authorized to share. Website restrictions do not remove any rights relating to your care, records or access to legal remedies.
6. Website content and intellectual property
Website text, images, logos and other material may be protected by copyright, trademarks or other rights. You may consult the website for personal information. Any copying, republication, modification or commercial use must respect applicable law and the rights of the relevant rights holders.
Nothing in these Terms limits uses permitted by law. Sending a message, photograph or testimonial to the clinic does not, by itself, authorize its public or promotional use.
7. External websites and services
The website may link to external websites or services. Their content, features and conditions may differ from ours. Review the information provided by the relevant provider before using a service or sharing personal information.
An external link does not itself constitute a medical recommendation. Nothing in this section excludes responsibilities that applicable law places on the clinic when it selects or uses a service provider.
8. Personal information and communications
These Terms are not a privacy policy. Contact us using the details below if you have questions about how your information is handled or how to exercise your privacy rights.
Using the website or making an appointment request does not, by itself, authorize optional promotional emails or text messages. Any request for marketing consent must be separate from the steps needed to respond to your inquiry or arrange your care.
9. Website availability and your rights
Website content and functions may change, and access may sometimes be interrupted. Contact the clinic if you need to confirm information that is important to your decision or if you encounter an error.
Nothing in these Terms excludes or limits liability for bodily or moral injury, intentional or gross fault, professional negligence, or any other liability that cannot lawfully be excluded or limited. These Terms neither require you to waive any right that cannot lawfully be waived nor release the clinic or its professionals from their legal or professional obligations to you.
10. Applicable law and language
These Terms are governed by the laws of Québec and the applicable federal laws of Canada, subject to mandatory rules that apply to you. They do not restrict any right you have to bring a matter before a competent court or regulator.
These Terms are available in French and English. Your rights under applicable language and consumer protection laws remain unaffected.
11. Updates
An updated version may be posted when the website or these Terms change. Any update must respect applicable notice and consent requirements and does not retroactively change an existing agreement. A posted update does not, by itself, change an existing treatment agreement or a consent you have given.
12. Contact
Clinique AG
Email: info@cliniqueag.ca
Telephone: 514-574-4636
